Customer Service Knowledge Quiz - Accessibility

• Your Name
  First Name

  Last Name
• Date completed
  MM

  /

  DD

  /

  YYYY
• Your Email
   
• Phone
   
• Please specify your postion and area of service
• 1. Under the Accessibility for Ontarians with Disabilities Act 2005, different standards on accessibility are being developed that will set requirement for the identification, removal and prevention of barriers for people with disabilities in key areas of daily living.
  True

  False
• 2. The customer service standard is a voluntary standard. Your business or organization can decide whether or not to put it into practice.
  True

  False
• 3. The term "disability" only applies to people who use wheelchairs.
  True

  False
• 4. Avoiding someone because of their disability is a barrier in attitude.
  True

  False
• 5. Your organization must accept feedback about the way it provides goods or services to people with disabilities.
  True

  False
• 6. You should not ask your customer to repeat himself if you don't understand him the first time. It might offend him.
  True

  False
• 7. If a person has vision loss they cannot see anything.
  True

  False
• 8. It is helpful for someone who uses a hearing aid if you reduce background noise.
  True

  False
• 9. You should always speak directly to your customer, not to their support person or companion.
  True

  False
• 10. If your customer uses a manual wheelchair, feel free to push them around your service area.
  True

  False
• 11. You can always tell when someone has a disability.
  True

  False
• 12. Assistive devices enable a person with a disability to do everyday tasks and activities.
  True

  False
• 13. Your organization must allow people with disabilities who use a support person to bring their support person with them while accessing goods or services on parts of the premises that are open to the public.
  True

  False
• 14. Service animals should be treated as pets.
  True

  False